What is the benefit of a chatbot for e-commerce?

The chatbot is a revolutionary addition to Ecommerce and other businesses. In Ecommerce, customers from different time zones can require your assistance with their tasks. It can be a humdrum job if you have to reply to them manually, one by one, especially when their problems are usually the same. That is where a chatbot comes in. A chatbot can provide quick and 24/7 assistance to your customers. Hence, your customers can get a solution to common problems within minutes.