Which metrics should I monitor for an e-commerce chatbot?
Asked 3 years ago
Hi there. I have added AI chatbots to my E-commerce website in order to provide support to customers. Apparently it is possible to track store performance using these chatbots. Does anyone know which metrics to track for this purpose? TYIA.
Jolina Regin
Saturday, December 03, 2022
Chatbot analytics are significant to a business because they help you understand how chatbots are helping you grow online. Through chatbots, you'll know your target audience and their preferences. These are some of the chatbot metrics that you can track:
- Lead and Survey Form Conversion Rate
- User Reaction and Preferences
- Fallback Rate
- Page of Interest
- AI happiness sentiment
- User Interaction
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