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How to handle international returns on Shopify?

Asked 2 years ago

How can I handle returns or exchanges for items that were shipped internationally on Shopify? Am I obligated to accept every return?

Cornelius Mcfarland

Monday, May 15, 2023

There are various ways of handling international returns:

  1. Engaging a returns solution provider that will ease the return process. The customer gets their refund as soon as the provider tells you they have received the item.
  2. You can let the customer post the item back and give them a postage refund after you receive them. It is not a common method among customers and most likely the unhappy customer will write a bad review
  3. Alternatively, you can write it off and let the customer keep the item since international returns are hectic




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