Best 12 Product Return Management Software For Ecommerce
Updated April 19, 2023.
Do you know, 80% of ecommerce customers believe that a lousy return experience can break their loyalty? That’s the reason why you should integrate with good return management software and streamline your return process.
If you are looking for return management solutions, then you are at the right place. Here we have curated a list of the top 12 software that will assist you in managing your returns.
So, let’s dive in and check out all the software:
- Helplama Helpdesk
- Happy Returns
- Loop Returns
- Return Logic
- Returnly
- AfterShip
- Orderhive
- Ordoro
- Return Rabbit
- Narvar Ship
- Hafback
- ReturnGo
Helplama Helpdesk
Helplama Helpdesk provides 24X7 return management in your store which ensures that no malpractice occurs while returning the product. It even assists you with the entire order and return history of customers which helps you in reducing return abuse in your store.
Features
- Empower your customers to create returns/exchanges with an automated self-service portal.
- Allows you to download return labels in just a click.
- Helplama provides proactive support by automatically identifying delays related to your customers’ orders which you can solve beforehand and scale up the customer experience.
Pricing
- Free- 15 Days
- Standard- $99/Month/3 users
- Pro- $199/Month/3 users
- Enterprise- $399/Month/3 users
Happy Returns
Happy Returns is one of the few software that provides three types of returns solutions - return to the store, return bars, and product exchange. It provides an automated custom process by automatically submitting an electronic commercial invoice on your behalf.
Features
- You can write custom return reasons, which will help you analyze the reason for product return.
- Provides multilingual support in 6 different languages like Dutch, French, Spanish, and more.
Pricing
- Plus- $500/Month
- Enterprise- Custom pricing
Loop Returns
Loop Returns can automatically enforce your return policies and approve, reject, or flag a product return, saving you time and manual labor. The software has inbuilt metrics that can bifurcate the number of returns, exchanges, shopping, and more.
Features
- Allows you to solve the reason for the return by collecting customer reviews and converting them into a report.
- Comes with a logistic feature that allows you to decide where the product should be returned.
Pricing
- They have not listed the pricing.
Return Logics
This software allows your warehouse team to get a birds-eye view of all the returned inventory, shipments, and more that have taken place in your supply chain. It even allows your customer support team to automate manual tasks and cut down on email queries.
Features
- Return Logic provides warranty return and ensures that the returned item reaches your location safely.
- Gives you a report on the most profitable shoppers.
Pricing
- Essential- $299/Month
- Business- $599/Month
- Enterprise- Custom pricing
Also Read: Learn eCommerce With Digital Experts
Returnly
If you are a company working for a cause then Returnly’s green return can be beneficial for you. The green return allows your customers to keep the product with them if it can not be reused, for example, cosmetic products, skin care products, low-value products, and more.
Features
- Has a tracking page that assists your customers to track returns and order delivery.
- Allows international and in-store product returns.
Pricing
- You need to book a demo to get their pricing.
AfterShip
AfterShip allows you to custom-build a tracking page and provide branded experience to your customers. Additionally, it can send notifications to your customers via Email, SMS, and Facebook and make them aware of the return process.
Features
- It can drive sales with email marketing campaigns.
- You can capture leads with AfterShips’s pop-up form.
Pricing
- Essential- $11/Month
- Pro- $119/Month
- Premium- $179/Month
- Enterprise- Custom pricing
Orderhive
Orderhive is a B2B and D2C order and return management software. It provides accurate stock counts with integrated warehouse management that saves your time and reduces the chances of human error.
Features
- You can categorize, improve, and prioritize fulfillment categories.
- Comes with advanced reporting.
Pricing
- Essential- $125/Month
- Pro- $225/Month
- Pro Plus- $325/Month
- Enterprise- $500/Month
Ordoro
Through Ordoro you can create and track RMA (return merchandise authorization) directly from their original order. The software can automatically send a return label to customers via email and ensure that your customers don’t send the article to the wrong address.
Features
- Ordoro can receive and restock your returned orders.
- Can integrate with many shopping carts like Shopify, BigCommerce, Magento, WooCommerce, and many more.
Pricing
- Free- 1000 Orders/Month
- Express- $59/Month
- Pro- $499/Month
- Enterprise- $999/Month
Return Rabbit
Return Rabbit’s workflow automation can automatically accept or reject a return request which saves your agents’ time. Moreover, it can automatically send emails to your customers and keep them informed of every return process step.
Features
- Has dashboard analytic feature.
- Return Rabbit has an order tracking page that can be customized as per your store.
Pricing
- Startup Plan- $200/Month
- Growth Plan- $400/Month
- Market Leader Plan- $515/Month
- Enterprise Plan- Custom pricing
Narvar Ship
Narvar Ship has more than 200,000 drop-off locations that allow your customers to easily return the product. You can even set VIP rules and prioritize your important customers.
Features
- Can send notifications via email, SMS, Whatsapp, or Line.
- Promotes the exchange of products which reduces the return rate in your store.
- The software can predict the delay in delivery according to the courier service providers.
Pricing
- They have not listed their pricing, you need to contact their sales team or book a demo to get a better idea of the plans.
Hafback
Through Hafback you can build a branded return page and it can even integrate with your Shopify store in minutes. Additionally, Hafback works towards a green environment by planting 1 tree in exchange for 1 return.
Features
- Hafback allows you to eliminate reverse logistics costs.
- It allows you to create a separate selling page for returned products.
Pricing
- Basic- $199/Month
Also Read: 6 Best Plugins To Enhance Your WooCommerce Store
ReturnGo
With the help of ReturnGo you can easily convert returns into store credit and ensure you sell a product in the coming future. It allows your customers to drop the product at your nearby store reducing the chances of a product being lost.
Features
- Can notify your customers of every return process reducing customer support queries.
- Provides actionable insights.
Pricing
- They have not listed their pricing plans.
» Discover how return rate calculation works
Conclusion
Now, in the end, we hope that this article will help you decide on the best return management software. Although, most of the above-listed return management systems provide a free trial which you can use and then choose the best from the lot.
However, if you are looking for software that allows you to discover your true ecommerce profit, then you should try BeProfit. It provides a cutting-edge cohort analysis for deep-level insights into customer lifetime value and marketing performance.
Moreover, you can use the app anywhere and anytime to get your data.
So, what are you waiting for? Start your free trial now!
