What are the benefits of mapping a customers' journey?
Asked 4 years ago
Do I really have to map the customers' journey? How will that improve the quality and sales of my online store?
Izaiah Moss
Wednesday, February 09, 2022
A customer journey map is important for a business because it helps in creating an effective sales funnel, understanding customers' pain points, and improving the customer journey.
In creating an effective sales funnel the customer journey map helps you predict how customers will behave through the funnel leading to a higher conversion rate.
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